Instinct and Meta’s Muse add phone-calling features to book appointments and call businesses
Topic: technologyRegion: north americaUpdated: i2 outletsSources: 3Spectrum: Center Only⏱ 1 min read
Story Summary
SITUATION
Instinct added a calling feature called Instinct Concierge that lets the agent place phone calls to handle bookings and service issues, and Meta’s Muse likewise gained the ability to place calls to U.S. businesses.
Coveragetap to expand ▾Spectrum: Center Only🌍US: 1 · Europe: 1
Political Spectrum
Position is inferred from coverage mix.
i2 outlets · Center
Left
Center
Right
Left: 0
Center: 2
Right: 0
Geography Coverage
Distribution of where coverage is coming from.
i2 unique outlets · Dominant: US/Canada
KEY FACTS
- Instinct introduced a calling feature called Instinct Concierge that lets the agent place phone calls to handle bookings and service issues.
- Instinct’s founder Noah Shinn announced the feature on X and said it is rolling out in early access to some users with plans to expand to all users in time.
- Meta’s Muse also gained the ability to place calls to U.S. businesses.
- Meta said the Muse calling feature will first roll out to users who ask Muse to make a call, serving as a feature-request mechanism.
- TechCrunch notes Muse launched last week and that text-based AI assistants including Instinct, Wajo, Town, and Ollie are competing in the market.
- The article reports Instinct is San Francisco-based and is reportedly valued at $10 billion.
HISTORICAL CONTEXT
Instinct and Meta Muse add calling feature — TechCrunch - UA.NEWS
Brief
Instinct added a calling feature called Instinct Concierge that lets the agent place phone calls to handle bookings and service issues, and Meta’s Muse likewise gained the ability to place calls to U.S. businesses. Both companies are rolling the features out to select users now, with broader availability planned over time.
Sources
3 of 3 linked articles